Privacy Policy

Effective Date: 13/07/2025

At Broom Body Balance, your privacy is important. This Privacy Policy outlines how your personal data is collected, used, and protected when you visit this website or engage with my services. By using this website, you consent to the practices described below.

1. Who I Am

Broom Body Balance is owned and operated by: Catrin Broom
Email: catrin@broombodybalance.co.uk
Website: www.broombodybalance.co.uk
Based in Ammanford, Carmarthenshire.

I am a qualified to offer kinesiology services to support clients' health and wellbeing.

2. Information I Collect

When you interact with Broom Body Balance, either via the website, by email, or in person. I may collect the following information:

Personal Information (when booking or enquiring):

Full name
Email address
Telephone number
Postal address
Date of birth

Health & Session Information (when becoming a client):

Relevant medical history
Current health concerns
Session notes and treatment records
Lifestyle and wellbeing-related information

Technical Data (when visiting the website):

IP address
Browser type and version
Pages visited and duration
Device information
Cookie data (see Section 6)

This data is collected either directly from you, or through automated technologies like cookies.

3. How Your Information Is Used

I use your personal data in accordance with UK data protection laws for the following purposes:

To provide kinesiology and complementary health services
To contact you about bookings, enquiries, or care updates
To keep accurate client records, as required by professional standards
To manage payments and appointment confirmations
To comply with insurance, legal, or regulatory obligations
To improve the functionality and performance of this website

Your information is never sold or used for unsolicited marketing.

4. Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR), I rely on the following lawful bases to process your information:

Consent – When you voluntarily provide your details or sign forms
Contract – When data is required to deliver agreed-upon services
Legal obligation – For record-keeping and professional compliance
Legitimate interests – For business operations (e.g., improving the website)

You may withdraw consent at any time where applicable.

5. How Your Information Is Stored and Protected

I take the security of your data seriously. Measures include:

Password-protected devices
Secure physical storage for paper notes
GDPR-compliant platforms and software
Only retaining information as long as necessary (see below)

Retention periods:
Client records are held for 7 years after your last session (or until age 25 if under 18), as required by professional standards and insurance providers. After this period, records are securely destroyed or deleted.

6. Cookies and Website Tracking

This website may use cookies to enhance user experience and gather anonymised visitor statistics (e.g., through Google Analytics). Cookies are small files placed on your device to collect standard internet log information. You can control or disable cookies via your browser settings. If used, tracking tools help me understand how visitors use the site so I can improve content and layout.

7. Sharing Your Information

Your data is treated with strict confidentiality. I only share your personal information:

With your explicit consent (e.g., a referral to another health professional)
When required by law (e.g., safeguarding concerns or a legal request)
With service providers for administrative functions (e.g., email or booking platforms), who are contractually bound to keep your data secure

8. Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Object to or restrict certain types of processing
Data portability (in applicable cases)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

If you’d like to exercise any of these rights, please contact me.

9. Third-Party Links

This website may contain links to other websites. Once you leave this site, I am not responsible for the content, security, or privacy practices of external sites.

10. Changes to This Policy

This Privacy Policy will be reviewed regularly and updated when necessary to comply with legal requirements or changes in business practices. The latest version will always be available on this website.

Contact

Catrin Broom
Email: catrin@broombodybalance.co.uk
Website: www.broombodybalance.co.uk